Privacy Policy
Effective August 6, 2026
TourSense is built by a working buyer's agent, and this policy is written the way we'd want a vendor to write one for us: plainly, and matching what the product actually does.
Who we are
TourSense is operated by TourSense LLC, a Maryland limited liability company. For anything in this policy, contact support@gettoursense.com.
This policy covers the TourSense iOS app and the gettoursense.com website.
This website
This site uses Plausible Analytics, a privacy-focused service that uses no cookies and collects no personal information. We see aggregate numbers like page views and which buttons were clicked, never who you are. The site has no forms and sets no cookies. When you email us, we receive what any email recipient receives.
What the app stores
Your account is an email address and password. Beyond that, the app stores what you put into it: the buyers you add, the showings you log, and the voice recaps you speak. Because of what agents naturally say in a recap, that includes client names, property addresses, reactions, and financial details like budgets or financing types.
Voice recordings
Your voice is transcribed in the moment using Apple's speech recognition. TourSense never stores audio. Only the text transcript is kept, along with the written summary built from it.
Where your data lives
Your data lives on your device and backs up to your own account on our US-hosted database, so nothing is lost if you change phones. Each account's data is isolated from every other account. Like any service with a backup layer, our operator can access stored data for support and debugging; we do that only when needed to help you or fix a problem, and we never sell or share your data or your clients' data with third parties for their own use.
How summaries are made
To turn a recap into a summary and a buyer profile, the transcript is processed by Anthropic's Claude API. Under Anthropic's commercial terms, that data is not used to train their models, and Anthropic deletes API inputs and outputs within 30 days. TourSense does not use your data or your clients' data to train any model.
Usage analytics
The app records anonymized usage events, like the fact that a recap was captured or that processing failed, so we can find and fix problems. These events carry no names, addresses, transcript content, or dollar amounts, and the device identifier is hashed before it ever leaves your phone.
CRM connections
If you connect your CRM (currently Follow Up Boss), TourSense writes a showing note to the matched contact, containing the property, your client's reaction, and the summary. The full transcript stays in TourSense and is not written to your CRM. Notes live in your CRM under your CRM account's rules. If you disconnect or cancel TourSense, notes already written remain in your CRM; we don't reach in and remove your records.
Removing a note from your CRM only happens when you ask for it. Two actions do that, both of them yours: deleting a showing in TourSense also removes that showing's note, and unlinking a buyer from a contact offers you the choice to remove the notes TourSense added, which is there for the case where a buyer was linked to the wrong contact. Unlinking keeps those notes unless you choose otherwise. TourSense only ever removes notes it wrote itself.
Payments
When paid plans launch, payments will be processed by Stripe. Card details go to Stripe directly; TourSense never sees or stores them.
Your clients' information
The information you record about your clients belongs to your professional relationship with them. You're responsible for meeting your own obligations to your clients regarding the information you choose to record, the same as with notes in any CRM or notebook.
Keeping and deleting data
We keep your data for as long as your account is active so your buyer history keeps working for you. To delete your account and the data backed up to it, email support@gettoursense.com from your account email and we'll complete it within 30 days. Deletion covers your TourSense data; notes already written to your CRM stay in your CRM, and anonymized usage events, which identify no one, may be retained.
Changes
If our practices change, this page changes with them and the effective date above is updated. Meaningful changes will also be announced to active accounts by email.
Contact
Questions about any of this: support@gettoursense.com.